Processing new Customer-Feedback via n8n

n8n is a powerful Open Source process-automation platform like Zapier that allows you to connect various services and AI agents. By connecting your tinyDialog survey to an n8n workflow, you can automatically send your tinyDialog responses to services we do not directly support or process it further using AI agents.

How to connect a tinyDialog survey to your n8n Workflow

1. In your n8n workflow, create a "Webhook" Trigger

2. Configure the Webhook Trigger by setting the HTTP Method to "POST", select "Test URL" and copy the webhook URL. Then click the "Listen for test event" button

3. In the tinyDialog Dashboard, go to the Data Connector settings of the survey you want to connect

4. Click “Create Data-Connector”, select “Webhook” as Type and “Generic” or "Full" as Webhook Template. Paste the n8n test webhook URL into the Target Url Field

5. After creating the test-connector, click the test button next to your newly created connector and go back to n8n

6. If n8n was able to successfully receive the webhook's transmitted test data, you should see it in the "output"-tab on the right-side as "body"

7. You can now use the sent tinyDialog data to build your flow. A simple n8n Workflow that sends an AI-generated summary of each new customer-feedback to Slack would look like this

8. When you are ready to use this automation, click on the Webhook-Trigger Node in n8n again, and copy the Production URL instead of the Test URL. Create a new Data Connector in the tinyDialog Dashboard as above, but with the real Production URL this time and optionally delete the old test connector.

E-Mail us, if you have any further questions or complications.